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Empathy at Work Drive Your Business Forward

What Is Empathy? Empathy is the capacity to recognise and understand the emotions of other people. It’s about putting yourself in another person’s shoes, understanding his/her perspective and reality. You’ve heard about this often enough during call center and customer service trainings where the trainers tell you to “put yourself in the customer’s shoes to …

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New Year…New Goals. Goal Setting Doesn’t Always Work. Why?

It’s funny. We go through our lives chasing our careers with the common knowledge that goal-setting works. Our business management professors, company head honchos and peers in the same industry tell us that an ample amount of energy and self discipline go a long way too. We’d bring into the equation, large figures of determination …

New Year…New Goals. Goal Setting Doesn’t Always Work. Why? Read More »

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