Emotional Intelligence Archives - Trang 13 trên 16

Create Positive Emotions At The Workplace. It Raises Productivity

Emotional Intelligence, Khả năng lãnh đạo, Mindfulness, Tâm Lý Tích Cực, Productivity, Workplace Culture / My Holland

A lot of men say that the difference between an optimist and a pessimist is that the pessimist, sees women as naughty and bad. An optimist HOPES women are naughty and bad! Seriously though, you know the big difference between these two points of view: Optimism being one that can have a great impact not only on your career or profession but also on your health and life, in general. What Research Studies Say In fact, research studies have shown that optimism helps to keep depression away, improve your social ties, boost job performance and raise the chances of success in any undertaking. And when you come face to face with setbacks, optimism can make you more resilient. Pessimism, on the other hand undermines work, friendships and health. It increases your stress when you dwell on the negative too much. It actually is the recipe for depression and failure. Given these, wouldn’t you rather work with the optimist who can lighten up the day and who you can count on for support? Of course you would!, unless you’re “The Voice of Doom” who loves to hang around people who do nothing but complain, point blame at co-workers and see the whole world as nearing its end. High Performance Emanates from Optimistic Employees If you look closely at your people in the workplace, you may notice (as studies in actual work setting reflect) that your high performing teams tend to have a 6-to-1 ratio of positive to negative viewpoints. The low performing groups have an under 1-to-1 ratio. This gap generally makes a tremendous difference in your business, organizational set-up and the people who comprise them. Your best performers typically produce the top scores on profits, customer service ratings and other value measurements. Have no doubt about it. Positive emotions play a key role in a company’s daily operations. It broadens. Negative emotions hold you back. What You Can Do So, on your one-on-ones with the negative guys help them out. Persuade them to distract themselves. Help them find healthy distractions like music, exercises, meditation, etc. Short of getting them to take up bullfighting lessons, get them to learn new things.These will help put their focus somewhere else. Get them to reappraise problems and see them in a different perspective. Is it half-full or half-empty? Is it really that complex or do they just see it as such? Teach them to regard a thought as simply that: a thought. No need for them to make any judgments. The only real thing is experience. With the foregoing, you should be able to lend a hand in raising the optimism levels in your company and shoo away all forms of negativism. This is key to productivity that leads to business success.

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The Importance Of Well-Being At The Workplace

Emotional Intelligence, Sự gắn kết, Khả năng lãnh đạo, Mindfulness, Tâm Lý Tích Cực, Wellbeing / My Holland

Well-being is about people feeling highly valued and supported in the job they do in their place of work. It’s also about their health, productivity and performance which can usually lead to good bottom line numbers for companies. Business organizations that are well-structured and well-managed generally play an essential role in the promotion of employees’ health and over-all well-being. The benefits they bring result in the reduction of absenteeism and malingering illnesses and facilitates ease and speed of recovery and return to work after either a serious injury or illness. At its simplest definition, well-being is about personal happiness, feeling good and doing one’s job in a safe and healthy environment. Why Is Well-Being Important To A Company? Experts in the corporate world say the cost of replacement of employees who resign can go as high as one hundred fifty percent (150%) of the departing employee’s salary, given the collateral costs of recruitment, hiring and training. On the other hand, business organizations which have a workforce that is highly engaged can reduce employee turnover by eighty seven percent (87%). You don’t have to be a rocket engineer to figure out its impact not only on a company’s net profits, but on the productivity, culture and over-all output of the business, as well. And so, if you haven’t as yet taken employees’ well-being seriously in your company, now’s a good time. Work out a wellness program with a system that’ll increase productivity and bring in good figures for your company profits. Even more importantly, develop a wellness package for your staff that will result in over-all happiness and health. Here are 5 easy-to-implement guides your company can adopt to create a well-designed wellness program to, not only raise your employees’ engagement level but as well, build a pervasive, positive culture in the workplace. Link your program to the company’s strategic direction. Get this running parallel with your company’s vision and values. This way everybody wins. Make sure you have a yardstick to measure your ROI. Launching a wellness program will naturally entail some investments. Put it all together with specific objectives and how success is to be measured. Check your rate of absenteeism, cost of employees’ wages and your company’s engagement scores. They’ll serve as an index against which you can compare performance after the program has been put in place. Get your top management to buy into the idea of a sound and well-grounded well-being program. It never hurts to have the support of everybody, especially the head honchos you might have to run too should problems crop up. Work out some quick wins. Provide initiatives that will help your staff to quickly jump in and level up. Don’t forget to have fun! The subject of wellness and health doesn’t have to be boring. Make sure your message is intriguing, trendy and to the point. It should inspire a change in behavior of your guys. Inject some lightheartedness into it or even some fun from time to time. With something like this in place in your company, don’t be surprised to see your people with smiles on their faces Monday to Friday!

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Pause before giving up…The “why”?

Emotional Intelligence, Mindfulness / My Holland

When You’re Down and Feeling Like You Want to Give Up, Do Something About It! Nobody ever said life is a picnic. Sure, there are great times. Sure, there are fun times. But just as surely, there are also bad times. These are the days when you can’t help but ask .. why can’t I get this project running? When you’ve put in a lot of time and personal resources, almost literally blood, sweat and tears into an important venture and can’t seem to make it move, it’s easy to feel crushed and frustrated. This feeling can hit you so hard, you’d want to raise your hands in surrender, shouting I GIVE UP! Sometimes, this urge to throw in the towel can crop up with the most common activity of our everyday life …in your plan to eating healthier fruits and vegetables and getting rid of the junk food in the kitchen pantry … your entertaining thoughts of stopping going to the gym for your workouts, because you’re still as big as a house. In fact, some people even opt to live like a recluse because dating and socializing don’t seem to be working for them, not being able to meet the right person. If you find yourself in such situations while trying to make positive changes in your life, DON’T GIVE UP! What can you do? Two things …. One, pause a while. Take a few minutes to remind yourself why you’re doing what you’re doing. Perhaps, this project you’re deeply involved in holds a promise of supporting your family and allowing them to live a comfortable life. Your workouts and recently adopted healthy eating? Hey, you’d want to live long enough to see your kids grow up, playing the cello masterfully in their high school music class or be extremely proud to see your teen-age boy dunking that ball beautifully in an inter-school basketball competition. Or …maybe, you’d like to simply travel and experience the beauty of Tuscany in Italy and discover the excitement of game cock-fighting in Guadalajara, Mexico. Whatever it is, reminding yourself of these great reasons, when you’re getting that I-want-to-give-up feeling will help you to hang on and keep right on going. Two, think positively. Remember, tomorrow’s another day. When things seem to be heavy and difficult and you’re on the verge of giving up, think that tomorrow could be different from today. It could bring a big change, a new insight, a happening that could make what you’re doing a lot easier, a lot lighter. This happens all the time. You recall what the old folks say when you’ve got a problem? “Sleep over it. It’ll be better in the morning.” And it usually does! Michael Jordan anecdote Michael Jordan is one of the best, if not the best basketball player that ever lived. In his teen years, trying out for his school’s basketball team, the coach turned him down. The coach said Michael wasn’t good Sources: My’s reference https://hbr.org/2015/03/positive-teams-are-more-productive

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Empathy at Work Drive Your Business Forward

Compassion, Emotional Intelligence, Mindfulness, Tâm Lý Tích Cực / My Holland

What Is Empathy? Empathy is the capacity to recognise and understand the emotions of other people. It’s about putting yourself in another person’s shoes, understanding his/her perspective and reality. You’ve heard about this often enough during call center and customer service trainings where the trainers tell you to “put yourself in the customer’s shoes to better understand what’s going on in the customer’s heart and mind.” You might think that empathy is spontaneous. It’s not. There’s a little science to it. What happens is …when you hear a compelling story or see a scene or a situation that hits your soft spot, our body releases Cortisol which helps us to concentrate on the subject matter. Simultaneously, the body also releases Oxytoxin. This is sometimes called the “Trust Hormone” or the “Bonding Hormone.”. It’s what makes us care about the subject matter and increases our empathy. Recent research which had men undergo an aerosol shot of Oxytoxin found that this group had exhibited emotional empathy in higher levels. All of us have these, but depending on genetics, our mood at the moment and how we relate to the other person, levels of our individual empathy varies. Why Empathy Is Important In Businesses The ability to connect with and relate to people, (in particular, prospects and regular customers of a business) is true empathy. It’s a force that can move the business forward because empathy makes you think beyond yourself and your own concerns. The minute you begin seeing and understanding that side of the business, you’ll realise there’s a lot to discover and appreciate. This inevitably leads tocreativity and innovation and happy customers. To start applying empathy at the workplace more effectively, especially among employees who interact with customers, you as a manager might want to have them consider the following guides: Get rid of your own perspective. Instead look at things from the other person’s viewpoint. As soon as you do this, you’ll get to realize these guys aren’t being wicked or unkind or difficult and unreasonable. They’re just responding to the situation with the information they’ve got. This happens all the time with customer complaints. Listen and listen well. Listen with your ears (what is the other person saying? what kind of tone is he using?) Listen with your instincts (Is he communicating all the important issues? Is there something he’s not telling you?). Listen with your heart (how do you think he/she feels?). Acknowledge the other person’s perspective. Once you recognize why the other person believes what she believes, then acknowledge it. This doesn’t equate to you agreeing but it’s an acceptance of other peoples opinions and they may have solid reasons to have those opinions. Be flexible. When interacting with your company’s customers, be prepared to change directions as the other person’s thoughts and feelings might also change. Getting yourself and your team to develop an empathy approach at the workplace may just be the most relevant decision you can make to improving your business. When you start understanding others, they’d want to understand you too and that’s how effective collaborative work goes.

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Do you procrastinate? Why Do We Procrastinate?

Emotional Intelligence, Mindfulness / My Holland

Whether we’d like to admit or not, a lot of us have been guilty of procrastination at one time or another. Somehow, we’ve gotten into this bad habit of putting off till tomorrow what we could have done today. It’s crazy! It’s weird! We know it’s not good! It hurts us and others! So, why do we do it? Why do we put off writing that report that’s needed for the committee meeting, or, why do we keep postponing that critical sit-down with a client who’s lodged a complaint about the poor service she’d experienced with our company? Here’s Why Julie Morgenstern, a New York Productivity consultant and author of “Time Management From The Inside Out” says it’s because we’re overwhelmed. The recent recession had led to work teams being trimmed down in most companies and the workload shifted to other teams. In addition, top management demands and expects these employees to be harder working, more innovative, creative and more efficient. This, Julie continues, often leads to a standstill. Meanwhile these workers turn to other avenues for distraction. There’s the technology of the e-mail, Facebook and Twitter. Replying to a trivial e-mail or attending to some other little thing provides them a sense of accomplishment, a sort of a quick win. Joseph R. Ferrari, a psychology professor at De Paul University and author of “Still Procrastinating? The No Regrets Guide to Getting It Done” says procrastinators are overly concerned with what other people think of them, so that in essence, they’d rather be thought of as lacking in effort than lacking the ability to accomplish things. They’ve got this funny idea that if they never finish, they don’t get to be judged. Procrastination usually happens in connection with long-term projects. Somehow one convinces himself that putting off a part of a long process is simply a deviation and in itself isn’t significant, but then this behavior gets to be the rule rather than the exception and the work never really gets done! What To Do If you want to change and get rid of this habit, these experts suggest you identifythe specific areas where you tend to procrastinate. Is it in writing reports? Trade development? A management task? Once you’ve identified the area, write down the steps you’ll need to take to get the job done. If it’s a long-term project, break it down to small easier-to-complete tasks. Then reward yourself (a good dinner or a movie) as you finish off these small steps one at a time. Not sure what the next steps are? Don’t be shy. Ask for help. These management techniques have been known to work for most procrastinators, unless you happen to be the chronic type, in which case it’ll be smart to seek some professional psychological advice.

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Emotional Intelligence

Create Positive Emotions At The Workplace. It Raises Productivity

The Importance Of Well-Being At The Workplace

Pause before giving up…The “why”?

Empathy at Work Drive Your Business Forward

Do you procrastinate? Why Do We Procrastinate?

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