Compassion

business case for employee engagement

Don’t Forget Your Staff During Uncertainties

Most companies are focused on the bottom line because of COVID 19. Nobody can blame them. There are too many unknowns and yes, if businesses go belly up, everyone suffers. As a leader, keep your employees in mind when making hard decisions. Remember, they’re your most important asset and most affected during uncertainties. If they feel they aren’t being looked after enough, morale and productivity go down. How To Support Your Staff During Uncertainties? So, you must show support in difficult times. This doesn’t just mean paying them more. There are other ways and here are some. » Be flexible. Have you considered a hybrid work setting? If you’re exploring ways to save money, this could be a win-win situation for you and your staff.  This arrangement allows employees to work remotely. Maybe some of them don’t need to come to the office to accomplish their tasks. You can only require them to be physically present on certain days of the week.  » Show empathy. Now is the time to put yourself in the shoes of your employees. During uncertainties, perhaps the topmost in their minds would be health and job security.  Consider how your staff will view the changes you plan to implement. You get to fine-tune your message before making announcements. » Emphasize health. For now, COVID 19 will remain a threat to everyone. Some organizations allow a hybrid work arrangement to ensure the workplace isn’t crowded.  Many businesses upgrade their insurance plans to include COVID 19 treatment. Others provide services that look after their employees’ mental health. Why not promote better hygiene to prevent the spread of diseases? There are many ways you can show your staff you care about their well-being. The example above, for instance, will not cost you much. » Communicate often with your employees. The memo is no longer sufficient today. As a leader, you should get out of your shell and talk to your employees. Don’t forget you can meet them virtually. Your communication should be clear and consistent. Also, don’t forget to ask for feedback.  Get your staff engaged by sharing problems they might be able to solve. Be transparent and try not to sugarcoat. Difficult times call for honest leaders.

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Your Career Can Affect your Children

Undoubtedly, the career choices we make will affect our families. Now, because both parents are at work, children are either at school or in the care of babysitters. How has their development been affected? It’s a good question. You might be surprised to learn that most kids with working dads and moms turn out to be okay. According to this study, it doesn’t matter if mothers work during a child’s early years. As long as parents prioritize family over their jobs, it’s unlikely kids would exhibit behavioral problems. When dads and moms share responsibility in parenthood, the effects are positive. The research showed that their children, in fact, were emotionally healthy. No organization we know of requires employees to continue working after leaving the office or clocking out. But, the digital age has enabled parents to conveniently attend to work-related tasks from home. It’s their choice if they do so, by the way. When they do, they might be causing harm to their kids. “There are bills to pay and mouths to feed.” This has been the justification of breadwinners when they put career over their family. In fact, many will say they’ve given up their passion for jobs that paid well. Unhappy and stressed-out, they’re giving their kids the impression that money takes precedence over everything. Children see their parents as role models. Young minds are like sponges that absorb everything. A father’s psychological or emotional absence has a strong effect on children. This lack of engagement directly influences a child’s behavior. On the other hand, children are barely affected when mothers spend time on themselves and less on house chores. When housework is shared with partners, mothers have more significant time for their kids. The current pandemic has imposed changes in everybody’s lives. More people are working from home, which will be the norm even after a cure is found. The benefits for both employers and employees cannot be ignored. Just think of the savings from leasing less space and travel time saved. For parents, more quality time can be spent with their kids. So, how can mom and dad balance work and home life? Here are a few suggestions. Prepare any meal during the day. Eat at least one meal with the whole family. Never talk about work while eating. Instead, talk to the kids. Set aside time to speak individually with each child. Breaks when working remotely can be used to spend time with children. Read them a story, have fun with a coloring book or play catch. Turn off all gadgets, including the TV and PC. Always have a family day. Make it up with your child if you miss something important, like a game or a play. Never forget to say “I love you” to each member of your family. Having less time at home means using it wisely. The first step is to transition from a professional to a parent once we enter the door. It should be a conscious effort. Nurturing children doesn’t mean sacrificing one’s dreams. In fact, people with happy family lives are often successful in their careers. We may reach the top position in any organization, but there is always one constant – the family. Here’s an interesting article you should read. It’s a reminder of what really matters. You can achieve as much as you want in your career. Just don’t forget the kids.

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How do you infuse compassion in leadership?

Today, one of the bigger challenges of modern leadership is developing leaders who earnestly and sincerely give a damn about their colleagues in the workplace, their organization, community, and the bigger world. As it should be. A strong, compassionate leadership, along with a healthy corporate culture, after all, is a key factor to a business company’s growth and success. You, as a serious manager, should recognize that injecting compassion in your top people’s brand of leadership in itself is serious business. It cannot be an afterthought like a half-baked pizza. It needs no less than a well-planned, perfectly calibrated and adequately tempered heating system to beat those that come out from the ovens of the Yellow Cabs and Pizza Huts of this world. You will need an integrated approach. And here’s how : In a nutshell, look into creating an environment where employees feel okay to share their feelings and speak up at any turn and not feel judged or fearful. As they begin to value themselves, their confidence will reach new heights leading to better job performance.

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Help Your Employees Set And Define Better Goals

It oftentimes happens that with the start of a calendar new year or a fiscal year among business companies, employers set up their employees to develop and achieve goals. Left to their own devices, these guys could pretty well be writing down traditional new year’s resolutions as in reducing weight or refraining from going to sleazy girlie bars or, they may simply go through the motion of listing down objectives as nonchalantly as doing the grocery list. Of course, it’s got to be a little more serious than that. Reason enough why employers should play a role in their staff’s goal setting. Here are several ways you (as a business owner or entrepreneur with employees) can help your guys set better goals: Reiterate the company’s mission. It’s funny. In a survey of three thousand US workers, only about four in ten know what their organization stands for and what makes their brand different from the rest. You have got to help employees better understand the over-all mission . Redefining this and sharing the company-wide goals will get your guys working towards goals that will run parallel to your company’s. Make the employee goal-setting a two-way affair. You can’t let this be the employee’s sole responsibility. You, as a manager have got to jump in and make it a collaborative process. Why? Because it’ll help to get those objectives more aligned with your company’s mission. Ensure you help make those goals as specific as possible as to include the who’s, what’s, when’s, where’s and why’s of it. And, use concrete numbers so you can quantify and measure the results in realistic terms. Set your employees up for success. Work out goals that are within reach or, you may want to break down long-term goals and set up timelines for what has to be done and when. This will make short-term, smaller goals more achievable which should provide the motivation to push on. Map out an achievement plan. Don’t stop at simply setting and defining goals with your employees. A goal achievement plan is essential as well. This is where you need to have control points as you get to know what needs to be accomplished for the quarter and how all concerned should actively work to address any issues that may have risen. This should also help to keep your guys on track. So you’ve been the conscientious manager who assisted the team members in the setting of goals. Now take a step back and review  what you’ve collaboratively put down. Honestly, ask yourself the question … “Are these the goals that will inspire passion among my team members? Will these drive them to go the extra mile?” If you’re getting affirmative answers, give yourself a pat on the back and treat yourself to the biggest ice cream cone at Dairy Queen. If not, I don’t have to tell you… it’s back to the drawing boards till you’ve got something that’ll fly!

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Empathy at Work Drive Your Business Forward

What Is Empathy? Empathy is the capacity to recognise and understand the emotions of other people. It’s about putting yourself in another person’s shoes, understanding his/her perspective and reality. You’ve heard about this often enough during call center and customer service trainings where the trainers tell you to “put yourself in the customer’s shoes to better understand what’s going on in the customer’s heart and mind.” You might think that empathy is spontaneous. It’s not. There’s a little science to it. What happens is …when you hear a compelling story or see a scene or a situation that hits your soft spot, our body releases Cortisol which helps us to concentrate on the subject matter. Simultaneously, the body also releases Oxytoxin. This is sometimes called the “Trust Hormone” or the “Bonding Hormone.”. It’s what makes us care about the subject matter and increases our empathy. Recent research which had men undergo an aerosol shot of Oxytoxin found that this group had exhibited emotional empathy in higher levels. All of us have these, but depending on genetics, our mood at the moment and how we relate to the other person, levels of our individual empathy varies. Why Empathy Is Important In Businesses  The ability to connect with and relate to people, (in particular, prospects and regular customers of a business) is true empathy. It’s a force that can move the business forward because empathy makes you think beyond yourself and your own concerns. The minute you begin seeing and understanding that side of the business, you’ll realise there’s a lot to discover and appreciate. This inevitably leads tocreativity and innovation and happy customers. To start applying empathy at the workplace more effectively, especially among employees who interact with customers, you as a manager might want to have them consider the following guides: Get rid of your own perspective. Instead look at things from the other person’s viewpoint. As soon as you do this, you’ll get to realize these guys aren’t being wicked or unkind or difficult and unreasonable. They’re just responding to the situation with the information they’ve got. This happens all the time with customer complaints. Listen and listen well. Listen with your ears (what is the other person saying? what kind of tone is he using?) Listen with your instincts (Is he communicating all the important issues? Is there something he’s not telling you?). Listen with your heart (how do you think he/she feels?). Acknowledge the other person’s perspective. Once you recognize why the other person believes what she believes, then acknowledge it. This doesn’t equate to you agreeing but it’s an acceptance of other peoples opinions and they may have solid reasons to have those opinions. Be flexible. When interacting with your company’s customers, be prepared to change directions as the other person’s thoughts and feelings might also change. Getting yourself and your team to develop an empathy approach at the workplace may just be the most relevant decision you can make to improving your business. When you start understanding others, they’d want to understand you too and that’s how effective collaborative work goes.

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